Bhutan’s first private airline belonging to reputed Tashi Group of Companies and started its commercial venture in the domestic sector in the year 2011with a Pilatus PC 12 while began its international operation in 2013 with an A320 aircraft, operating a flight from Paro to Bangkok and connecting to Kolkata (from 7th December 2013). 

On the completion of its wet-leased contract for the A320 aircraft, the airline scheduled its operation with the new Airbus A319 having 126 seating capacity with seat configuration of 114 economy class + 12 busienss class seats (this operation started on the 1st of May 2014).

Bhutan Airlines is the country’s first private carrier that has played a pivotal role in the aviation sector, since its inception and has proven its credibility, reliability, flexibility and excellent customer services.

Currently, Bhutan Airlines operating flight to/from five destinations: Kolkatta, Delhi & Bodh Gaya (India), Bangkok (Thailand), Kathmandu (Nepal). 

Corporate Profile: 
Company Name: Tashi Air Pvt. Ltd
Brand name: Bhutan Airlines
Slogan: Fly with us to the land of happiness
IATA code: B3

Vision

To become the most friendly, competitive and preferred airline in the region.

Mission

Provide a safe and reliable airline to its customers
Offer an alternative choice in air travel to and out of Bhutan
Motivate its employees to the highest standards
Ensure the best & personalized services on ground and air
Create a brand for Bhutan airline to be the personal airline of choice

Values

Safety – our highest concern
Customer satisfaction - our highest priority
Openness to change – our willingness to accept
Integrity & honesty – our ultimate goal

Baggage Allowance

Hand Baggage
Please ensure that the carry-on bags in the cabin do not exceed the dimensions of 55 cms x 40 cms x 20 cms and a maximum weight of 7 kgs.

Duty-free items purchased at the airport of departure in Bhutan are permitted for carriage on the aircraft only if they are:

Carried in uniquely identifiable bags (bearing the name of the Duty-Free Shop and the inscription "Duty-Free Items") with a cash receipt attached to the bag.

The Duty-Free Shops are responsible for the safety and security screening of Duty-Free items purchased by passengers and will ensure they are delivered to the concerned passengers at the gate of the aircraft.

If passengers are transferring to another flight at any point on their journey or at the destination, or deplaning from the aircraft at a transit point, where they are required to go through security checks once again, duty-free liquids, and gels exceeding 100 ml. and purchased in India not be permitted.  However, items purchased in that country, at the airport of departure are permitted as per the local laws.

For any further information or clarification, passengers may contact any Member of airline Staff at the Airport.

In addition to one piece of cabin baggage or package, passengers are also permitted to carry the following items, subject to Security Regulations:

• Lady's handbag.
• An overcoat or wrap.
• A rug or a blanket
• A camera or a pair of binoculars
• A reasonable amount of reading material for the flight.
• Infant's feed for consumption during the flight and infant's carrying basket if an infant is carried.
• Collapsible wheelchair or pair of crutches or braces for passenger's use if dependent on these.
• A gift item purchased from the airport duty-free shop.
• Walking stick.
• Umbrella (Folding type)
• Feeding bottle.
• Shaving kit, excluding razor blade and straight razors.
• Medicines required during Flight like Asthma inhalers etc.
• Laptops.
• Cell phones.
• An odd-sized cabin suitcase not conforming to the specified dimension is not allowed in the cabin. Such baggage is removed at the gate/boarding point,  and affixed with a "Limited Release Baggage Label" and will be loaded in the hold.

Children (above 12 years old)  are entitled to the same cabin baggage allowances as adults.

Excess Baggage:
Should passengers’ baggage exceed the limitations of the Free Baggage allowance, an excess baggage charge need to be paid as per the below rates.

Rates: (subject to change)
Paro – Kolkatta: BTN 95/ Kg
Kolkatta – Paro:  INR 95Kg
Paro – Bangkok:  BTN 185/Kg
Bangkok – Paro:  THB  175/Kg
Bangkok – Kolkata:  THB  160 /Kg
Kolkatta – Bangkok:  INR 380/Kg
Kathmandu – Paro:  NPR 150/Kg
Paro – Kathmandu: BTN 95/KG 
Paro - Delhi: BTN 175/Kg
Delhi - Paro: INR  175/Kg

Lost and Mishandled Baggage:
For baggage that is received damaged or is delayed or lost, please contact the Bhutan Airlines personnel in the arrival hall and report the same. A report will be filed and a copy will be given with a reference number for follow up action. In the event that you arrive at your destination without your checked baggage, please be assured that the airline will do everything possible to have your baggage delivered to you as soon as possible.

In the event of loss of baggage, claims will be settled as per the applicable company’s policy. As per the policy, the compensation is computed at the rate of USD 4 per kg.

For passengers travelling on international routes, in case of damage to baggage, a complaint must be made in writing to the carrier forthwith after discovery of damage and not later than 3 days( working Hour).

The airline will notify you as soon as your baggage is located and will deliver it to the address you specified, subject to local customs regulations. Alternatively, you may collect your baggage at the airport and in such case airline will reimburse the transport cost.

Prohibited items:
There are some items that you’re not allowed to take on your aircraft in either your hand baggage or your hold luggage, and these are listed below.

• Flammable liquids and solids
• Oxidizers such as bleaching powders
• Organic peroxides
• Tear gas devices or any gas cylinders
• Infectious substances such as live virus materials
• Wet-cell car batteries
• Magnetrons
• Instruments containing mercury
• Instruments containing magnets
• Fireworks
• Non-safety matches
• Firelighters, lighter fuel, paints, thinners
• Poisons, arsenic, cyanide, weedkiller
• Radioactive materials, acids, corrosives, alkalis, caustic soda
• Creosote, quicklime, oiled paper
• Vehicle fuel system parts that have contained fuel

With a little preparation, there is a lot you can do to make sure your journey through airport security is as quick and hassle-free as possible. 

Here are few things to consider:

What can I take?:
Security is really important in air travel, and making sure passengers only bring on board appropriate items is one of our biggest responsibilities. Knowing what’s allowed and what’s not allowed before you arrive could save you, and other passengers, time and inconvenience.

Drinks:
You’re welcome to take drinks in cans, bottles, plastic containers and cartons, but these can’t be over 100ml. They also need to be carried in a transparent, re-sealable, airtight bag. The size of the bag must be no larger than 20cm x 20cm and is restricted to one per person. Remember, once through security you can buy drinks in the departure area to take on to the plane. Drinks that are open or that you are consuming prior to the Security checkpoint cannot be carried through and 
must be fully consumed or discarded.

Food:
You can carry fruit, vegetables and all solid foods in your hand baggage. However, foods in sauces or with a high liquid content (such as sauces, pastes, soups and stews) need to go in the same transparent bag as any liquids, creams, gels. The size of the container must not excee100ml, regardless of the amount contained inside. Please note that jams, honey and other preserves are also subject to these restrictions.

Baby products:
Only carry what you need for the trip. Wet wipes and powdered baby food are fine, but you’ll be asked to taste the following:
• baby milk
• baby food in liquid, gel or paste form.

You will be asked to taste 50% of the containers. So if you are carrying four bottles of milk, two will need to be opened and tested. When bringing pushchairs, prams or buggies, you’ll need to lift your child out during X-ray checks. You can take infants’ car seats onto the plane.

Electrical Items:
At some airport security checkpoints, you may be asked to remove MP3 and CD players, portable DVD players and laptops from your baggage to be screened separately. Digital cameras and mobile phones can stay in your hand baggage or jacket to be X-rayed. You can also bring gas hair tongs, but remember you cannot carry any spare gas refills in either your hold or hand baggage.

Cosmetics and Toiletries:
You can bring solid deodorants, lipsticks, brushes, combs and toothbrushes on board. Disposable contact lenses (in sealed packaging) are also allowed, as are non-disposable lenses with a small amount of solution (less than 100ml container limit applies). Only razors where the blade is fully and permanently enclosed and razor cartridges are allowed in hand baggage.

The following products must be in containers less than 100ml, and must also go in a transparent, resealable, airtight bag (20cm x 20cm). Contents must fit completely inside the bag so it can be sealed along with any liquids, creams, gels and pastes:
• hairspray and other aerosol items
• creams

Medicines and Medical Equipment:
Medicines can’t exceed the 100ml maximum and must be kept in a transparent, re-sealable bag. There’s no limit for powder or pills. If your medical needs mean you must carry more, you’ll need approval from your airline. Always carry your prescription with you or a statement from a medical professional. Insulin, EpiPen, hypodermic needles and medicines must be tested and verified by the passenger, as most children’s medicine. Please check with your airline about your requirements before travelling, but be reassured that if you have a genuine medical condition (supported by a letter from your GP or hospital) then there should be no problem with taking such items on board the plane. However, please ensure you get the consent of the airline with whom you are travelling. Please pack any equipment that you need responsibly to minimize the likelihood of security staff incurring puncture wounds. Please notify our security staff that your hand baggage contains your equipment when you present it at security control. Inhalers are allowed in hand baggage, but you must pack spare canisters in your hold baggage. As for essential medical equipment, you’ll need prior approval from your airline, unless it fits within your hand baggage. Please clearly mark it as ‘essential medical equipment’. Remember, non-prescription medicines for children and adults can be purchased after you’ve gone through security.

• Roll-on deodorants
• Sun-tanning products
• Lip gloss or lip balms
• Liquid soap
• Toothpaste
• Mascara
• Contact lens solution

Smoking Materials:
Cigarettes and other tobacco products are all allowed in hand baggage. Please note matches and lighters are not allowed in hand or checked in baggage. You may take a single butane lighter or a box of safety matches on board the aircraft but only if carried on your person. Zippo lighters are also allowed as your one lighter. Smoking is not permitted inside the terminal building.

Writing Material:
Ballpoint pens, rollerball pens, gel pens and pencils are allowed, as are fountain pens with a single open cartridge in use, but any refills cannot exceed 100ml.

Sharp and Prohibited Items

The following items are forbidden in hand baggage:

• Toy or replica guns (including water pistols)
• Catapults or slingshots
• Razor blades
• Sports bats, clubs or cues
• Knives and scissors with a sharp or pointed blade and/or blades longer than 6cm (round-ended, blunt scissors and knives less than 6cm are permitted)
• Tools
• Darts
• Hypodermic syringes (unless for medical reasons)
• Party poppers
• Items that could be used as a potential weapon.
This is not an exhaustive list.

Forbidden anywhere on the aircraft:
• Acids
• Poisons
• Flammable liquids
• Explosives
• Matches or lighters (except on your person)
• Bleach
• Incapacitating sprays
• Ignitable gas devices
• Compressed gas

Check-in Services:
Check-in counters open 180 minutes prior to the flight departure. Guests travelling in groups (9 or more guests) are advised to report to the airport at least 120 minutes prior to the flight departure.

Check-in counters are closed 45 minutes before departure time for all classes. A passenger who has not reported to the airport by 45 minutes prior to departure, will be offloaded from the flight and have their seats released for guests on standby.

In order to maintain schedules, the boarding gate will be closed 25 minutes before departure time. Passengers who do not report at the boarding gate on time will not be boarded.

Convenience and Safety

Inflight Convenience

Towels:
Tashi Club guests are welcomed aboard with refreshing hot or cold towels as the season demands.

Sleep Easy:
The airline provides pillows and blankets on flights on request to offer travellers for utmost comfort.

First Aid:
A first-aid kit is available with the cabin crew on the flight.

Smoking:
As a precautionary measure, all toilets are fitted with smoke detectors and the Government of Bhutan prohibits smoking.

In-flight Child Care:
The washrooms are equipped with a diaper changing table. The cabin crew can assist you in the washrooms.

Safety:
Passenger safety is of vital importance. Hence, airlines lay great emphasis on the maintenance of aircraft. Bhutan Airlines ensures that they conform to international safety standards.

Other Services

Infant and Child Care:
Airline commits to providing seamless travel experiences to the younger patrons.
Children below 2 years and between the age of 2 and 12 years need not just look forward to the excitement, the airline also provides child meal for them, however, that needs to be booked 24hours prior to flight departure also cabin crew can guide all the children to the washroom.

Bassinet:
Bassinet seats are available for infants according to their weight.

Unaccompanied Minors:
Children above 5 and under 12 years of age travelling alone, are entitled to Unaccompanied Minors service, as long as they are travelling on a full adult fare ticket.

Please note that children under 5 are not accepted for the Unaccompanied Minors service.
For the purposes of fares, any passenger aged 12 or over is considered an adult. However, passengers between the ages of 12 and 17 are not eligible to accompany Unaccompanied Minors in the absence of a passenger who is 18 years or older. In such cases, both passengers would be considered Unaccompanied Minors and the adult fare would be applicable for both.

Young Passengers are children from 12 years of age up to, but not including, their 16th birthday. Young Passengers are entitled to Unaccompanied Minors service if specifically requested.

Medical Case:
Bhutan Airlines provides special assistance in Medical Cases such as:
1) Provide medical oxygen used in aircraft;
2) Provide service for disabled groups who are qualified for boarding;
3) Provide stretcher for passengers who need it;
4) Provides wheelchair for disabled.
To avail the above facilities, passengers need to contact Airline Customer Service in advance.

Travelling with Pets:
Animals such as dogs, cats, household birds and other pets, when properly crated and accompanied by valid health and vaccination certificates, entry permits, and other documents required by countries of entry or transit will, with the advance agreement of Carrier, be accepted for carriage, subject to Carrier’s Regulations.

If accepted as baggage, the animal, together with its container and food carried, shall not be included in the free baggage allowance of the passenger but constitute excess baggage, for which the passenger shall pay the applicable rate.

Guide dogs accompanying sight/hearing impaired passengers together with containers and food will be carried free of charge in addition to the normal free baggage allowance, subject to Carrier’s Regulations.

Acceptance for carriage of animals is subject to the condition that the passenger assumes full responsibility for such animal. Carrier shall not be liable for injury to or loss, delay, sickness or death of such animal or in the event that it is refused entry into or passage through any country, state or territory.

For reservation & ticketing, please contact the following office:
Eco Expeditions & Tours Pvt Ltd.
202, Eros Metro Mall, Sector – 14, Dwarka, New Delhi: 110075
Tel : 0091 11 45553919 or +91 9717497166
Email: [email protected]